Priority Debt Solutions
Effective date: 16th March 2025
1. Introduction
Priority Debt Solutions (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you engage with our services as a debt recovery company specialising in parking charge debts.
2. Who We Are
Priority Debt Solutions] is a registered company in the United Kingdom, company number 16101025, operating as a debt recovery agency for unpaid parking charges. We act on behalf of parking operators and landowners to recover outstanding debts.
3. Personal Data We Collect
We may collect and process the following categories of personal data:
- Identification Data: Name, address, date of birth
- Contact Information: Telephone number, email address
- Vehicle Information: Vehicle registration number, parking location, time and date of the parking charge
- Financial Information: Payment history and outstanding debt details
- Correspondence: Any communication between you and us
- Legal Information: Court judgments, legal notices, or enforcement details related to the debt
4. How We Collect Your Data
We may collect your personal data from the following sources:
- The parking operator or landowner who issued the parking charge
- Third-party data providers and credit reference agencies
- Publicly available sources such as DVLA records (in accordance with relevant laws and regulations)
- Direct communication with you via phone, email, or post
5. Legal Basis for Processing
We process your personal data under the following legal bases:
- Legitimate Interest: To recover outstanding parking charge debts on behalf of our clients
- Legal Obligation: To comply with UK laws and regulatory requirements
- Contractual Obligation: If you have entered into a payment agreement with us
6. How We Use Your Data
We use your personal data for the following purposes:
- Contacting you regarding unpaid parking charge debts
- Verifying your identity and ensuring accurate record-keeping
- Processing payments and setting up payment arrangements
- Sending legal notices or initiating legal action when necessary
- Responding to your queries and complaints
- Compliance with regulatory and legal obligations
7. Who We Share Your Data With
We may share your personal data with:
- The parking operator or landowner who issued the charge
- Credit reference agencies and debt collection agencies
- Legal representatives and courts (where legal action is required)
- Regulatory bodies and law enforcement agencies (if legally required)
- Third-party service providers assisting with debt recovery and IT support
8. Data Retention
We will retain your personal data only for as long as necessary to fulfil our obligations, including legal and regulatory requirements. Typically, we retain data for up to six years after the resolution of a debt, unless a longer retention period is required by law.
9. Your Rights
Under the UK GDPR and Data Protection Act 2018, you have the following rights:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data (subject to legal exceptions)
- Restriction: Request a limitation on how we process your data
- Objection: Object to the processing of your data under certain conditions
- Data Portability: Request transfer of your data to another organisation
To exercise your rights, please contact us using the details below.
10. Security Measures
We implement appropriate technical and organisational measures to safeguard your personal data from unauthorised access, alteration, or loss.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Priority Debt Solutions
PO Box 1234, Daventry, NN11 2PQ
Email: info@prioritydebt.com
Phone: 03301 334522
12. Complaints
If you believe your data protection rights have been violated, you have the right to file a complaint with the Information Commissioner’s Office (ICO):
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Phone: 0303 123 1113
13. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, we will notify you.
Last Updated: 16th March 2025